Spinhill Casino Responsible Gambling

We take responsible gambling seriously and aim to make play safe and controlled. This page explains the tools and support available at Spinhill so you can manage your activity, set limits that suit you, and find help if gambling stops being fun.

Player protection principles

We believe gambling should be enjoyable and affordable. We use clear account controls, routine checks, and proactive messaging to help customers stay within their limits. We encourage sensible play and will act where behaviour suggests a player may be at risk.

Available activity-control tools

Deposit and loss limits

You can set daily, weekly, or monthly deposit limits from your account. Limits are designed to keep spending predictable and can usually be reduced immediately. Increasing limits may require a cooling-off period or verification step to protect against impulsive changes.

Time limits and session management

Session timers and voluntary time-outs are available to prevent extended play. You can choose short breaks or longer pauses to step away and reassess activity. Session reminders help you stay aware of time spent playing.

Account breaks and self-exclusion

Account breaks and self-exclusion provide longer-term protection. Self-exclusion closes access to your account for a set period and can be a useful step if you need a sustained break from gambling. Instructions for initiating a self-exclusion are available in-account or via our support team.

How to set or change your limits

Limits are set from the Responsible Gambling or Account settings area. For help changing or cancelling limits, contact our support team through the in-site help centre. Some limit increases may be subject to a waiting period and identity checks to ensure your safety.

Recognising signs of problematic behaviour

Watch for warning signs such as spending more than intended, chasing losses, borrowing money to gamble, hiding activity from others, or neglecting work and relationships. If you notice these behaviours in yourself or someone else, act early and use the available tools.

Tips for staying in control

Decide on a budget before you play and stick to it. Use deposit and loss limits, set short session times, and avoid gambling when stressed or tired. Treat gambling as entertainment, not a way to make money. Regularly review your activity and take breaks when needed.

Professional help and support organisations

If you need extra support, we signpost recognised organisations such as GamCare, BeGambleAware and GAMSTOP. These groups offer confidential advice and practical tools. If you need assistance setting limits or self-excluding, contact our support team and we will guide you through the options.