General Terms and Conditions
These Terms and Conditions set out the rules that govern your use of Spinhill. They explain the relationship between us and our players, covering account setup, deposits and withdrawals, promotions, acceptable use and how we handle disputes. By using the site you agree to follow these terms and any additional rules shown in specific offers or pages.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Do not share your login information and notify us immediately if you suspect unauthorised access. We may ask you to verify identity and address before allowing withdrawals - typical documents include passport, national ID, driving licence and a recent utility bill or bank statement. We reserve the right to suspend or close accounts where there is suspected fraud, bonus abuse or breach of these terms.
Eligibility requirements
To register you must meet the eligibility rules displayed during sign-up. Minimum age and residency requirements apply - for example, you must be of legal gambling age and located in a permitted jurisdiction. Only one account is allowed per person, household, IP address or device. Certain countries are restricted and the full list is available in our on-site Terms and Conditions.
Acceptable platform use
Use the site lawfully and do not attempt to manipulate games, exploit technical faults or use automated systems to place bets. Commercial or promotional use of the platform without prior consent is prohibited. We may limit or block access where activity indicates unfair play or system abuse. Responsible play tools are available and should be used if you need to restrict activity.
General bonus and promotion rules
Promotions are subject to specific terms shown with each offer. Common rules include minimum deposit requirements, wagering conditions and game contribution rates. Wagering requirements, maximum conversion caps and excluded games may apply - for example, some offers in our network have required wagering levels that can be high. Always read the full promotion terms before opting in. Misuse of bonuses may result in withholding of winnings and account action.
Deposits and withdrawals
Accepted payment methods and limits are displayed in the cashier. A typical minimum deposit for qualifying offers is £10. Withdrawals are subject to verification checks and may be processed in stages - external payment provider timing can affect final receipt. Withdrawal fees may apply and maximum cashout limits are published on site. We may withhold or delay payouts while verification or fraud checks are completed.
Dispute resolution
If you have a complaint, contact our support team at [email protected]. We aim to resolve issues quickly and fairly. If a dispute cannot be resolved directly, you can refer the matter to the licensing authority relevant to our operation as set out in the site footer and licensing information. Independent escalation options are identified in our on-site complaints procedure.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be notified on the site or by email where required. Continued use of the site after changes means you accept the updated terms. Check this page regularly for the current version and any specific rules that apply to promotions or services.